Frequently Asked Questions (FAQs)

Do you ship internationally?

Yes! Ellie Dresses offers worldwide shipping.

Shipping availability and costs depend on your destination. Simply enter your shipping address at checkout to view the available delivery options and shipping rates.

If we are unable to ship to your location, you will be notified during checkout.

How long does shipping take?

We typically process orders within 1–2 business days.

Estimated shipping times vary by destination:

• United States: 1–7 business days

• Canada & Europe: 4–10 business days

• Australia & New Zealand: 7–15 business days

• Central & South America: 7–15 business days

• Asia: 10–21 business days

• Africa: 12–28 business days

Please note that these estimates do not include processing time. Customs clearance, holidays, and carrier delays may affect delivery.

For more information, please visit our Shipping & Returns Policy.

How much does shipping cost?

Shipping costs are calculated based on your location and selected shipping method.

You can view the exact shipping cost at checkout before completing your purchase.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Please allow 1–2 business days for order processing.

If you haven't received your shipping confirmation after this period, feel free to contact us.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible, preferably through Instagram Direct Messages.

We will do our best to accommodate your request before your order is shipped. However, changes or cancellations cannot be guaranteed once processing has begun.

How do I choose the right size?

We recommend checking the size chart provided on the product page before placing your order.

If you're unsure which size to choose, feel free to contact us with your child's measurements. We'll be happy to help you find the best fit!

Do you accept returns or exchanges?

Yes! You may request a return or exchange within 7 days of receiving your order, subject to our Returns Policy and applicable consumer protection laws.

To request a return or exchange, please contact us through Instagram Direct Messages or email us at ellieboutiqueofdresses@gmail.com with your order number, the reason for your request, and photos of the item.

Our team will review your request and provide further instructions.

For complete details, please refer to our Shipping & Returns Policy.

What if my order arrives damaged or incorrect?

We're sorry if something isn't right with your order!

Please contact us through Instagram Direct Messages (preferred) or email us at ellieboutiqueofdresses@gmail.comwith your order number and clear photos of the item.

We'll review the issue and help arrange an appropriate solution.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges are the customer's responsibility unless otherwise stated at checkout.

Will all my items arrive together?

We aim to ship items from the same order together whenever possible.

However, depending on product availability and fulfillment locations, some items may arrive in separate packages.

How can I contact Ellie Dresses?

We're always happy to help!

For the quickest and most convenient communication, we recommend contacting us through Instagram Direct Messages.

Instagram is our preferred way to assist you with sizing questions, product details, orders, and general inquiries.

You can also reach us by email at:

ellieboutiqueofdresses@gmail.com

Thank you for shopping with Ellie Dresses! We're honored to be part of your family's special celebrations.